Trattoria Nowa
okeep.resto
Give a guest a reason to come back next week.
Your till knows what was ordered tonight. It does not know who is coming back on Thursday — and Thursday is where the month is won.
The same Tuesday, on both screens: her phone as the points land, and the board the order is cooked from. Names and figures are an example.
Two screens from one evening. On the guest's phone, her balance at Trattoria Nowa reads 340 earned points; a challenge the restaurant set — eight visits this season — stands at three of eight, so five are left; a free dessert is waiting in Your Rewards; and a notification tells her she earned 45 points on tonight's order. On the kitchen board, two orders are being prepared and one is ready: ticket 55040 is table service and marked urgent with one minute left, 55041 is a pickup with eight minutes to go, and 55038 is plated and waiting to be delivered.
The room was full. You still cannot name one person who was in it.
A till records the order and forgets the guest. Here every order belongs to someone, and the list writes itself.
The restaurant's own customer list: 428 guests, sorted into New, Hot, Warm, Cold and Lost. Four are shown — anna.k, a regular, last in on 6 August with fourteen orders and 340 points; guest-7f3c, who ordered from a table QR code without installing anything; marek88, cooling off since 12 July; and kasia.w, not seen since 30 May.
You could just cut the price. Do it twice and you have taught them to wait for the discount.
So the reason to come back is a goal you set, and the reward is a dessert rather than money off every future meal.
The last step of the challenge builder, reviewing what is about to be created: the goal is the one already on the guest's phone — eight visits this season — the reward is a free dessert, given as a voucher, and it runs once, from the first of June to the end of August.
Something changes tomorrow, and the only people who know are the ones already in the room.
A story goes to every guest who has ever ordered from you, and taps through to the dish or the reward it is about. Not to whoever an algorithm picks.
A story on the phone of a guest who has eaten here before: the first of three slides, headed "On the menu tomorrow", with a tappable area over the dish it is about.
And no, you are not replacing the till.
Guests order from their phone, the order lands on the board, and questions about it are answered in the same thread. Free while we are in beta — no card, no fee per order.
The restaurant's thread with anna.k. Order 55040 sits inside it with its own progress — received, preparing, ready, done — currently preparing, beside a badge for the 45 points it earned her. Under it she asks whether the Caesar can come without anchovies, and the restaurant answers.
Tell us about a normal week in your restaurant
How guests order now, what you have already tried to bring them back, and what a full room on Saturday is worth to you on Tuesday. We answer with what okeep.resto would actually change — and what it would not.